Certain air purifiers manufactured by HealthWay Home Products may present a risk of fire if not properly cleaned, or if filters are not changed as recommended.
The manufacturer is therefore initiating a voluntary recall on certain Healthway® Model 20600-3 and CleanStation Model 20000 (CS20000) air cleaners. This recall is limited to only those air cleaners with certain serial numbers.
Of the more than 30,000 units manufactured, there have been only 3 reported incidents (less than 0.0001%), with no injuries; however we are committed to our customers’ health and safety.
In order to determine whether your air purifier is of concern, please enter its model and serial number in the field below. The model and serial number can be found on the bottom of the unit.
If the serial number indicates that your air cleaner is part of this recall program, please unplug your unit and you will be asked to provide some basic contact information so that we can contact you and explain your options.
Once you have provided the requested information, we will provide you with the toll-free number to contact the manufacturer’s recall representative. Before contacting us, we ask that you allow us two business days from the date you submit your information to contact you.